Privacy Policy

This Privacy Policy explains how PSALMS Car Hire & Tours ("we", "us", "our") collects, uses, and protects the personal information of visitors, customers, and users of our website and booking services.

1. Information We Collect

When you use our website, make a booking, contact us, or subscribe to our newsletter, we may collect:

• Your name, email address, and phone number
• Booking details — rental dates, pickup/drop-off locations, vehicle or tour selected
• Driving license and identification details, where required for self-drive hire
• Payment information processed through M-Pesa or other supported payment methods (we do not store your M-Pesa PIN or full payment credentials)
• Messages you send us through the contact form or WhatsApp
• Basic technical information such as browser type and pages visited, for site performance purposes

2. How We Use Your Information

We use the information we collect to:

• Process and confirm bookings for vehicle hire, tours, and transfers
• Communicate with you about your booking, including confirmations and changes
• Respond to inquiries submitted through our contact form or other channels
• Send occasional newsletters or offers, only to those who have subscribed, with an option to unsubscribe at any time
• Improve our website, fleet, and services
• Meet legal and regulatory obligations

3. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment processing is handled through M-Pesa's secure infrastructure; we do not store sensitive payment credentials on our servers.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Payment processors (e.g. Safaricom M-Pesa) to complete transactions
• Drivers or guides assigned to your booking, limited to what's needed to fulfill the service
• Law enforcement or regulatory authorities, where required by Kenyan law

5. Cookies

Our website may use basic cookies or similar technologies to remember your preferences and understand how the site is used. You can disable cookies through your browser settings, though some site features may not function as intended without them.

6. Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data held by us, and to withdraw consent for marketing communications at any time. To exercise any of these rights, contact us using the details below.

7. Data Retention

We retain booking and customer information for as long as necessary to fulfill the purposes described in this policy, meet legal obligations, and resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at admin@psalmscarhire.co.ke or call +254 740 073 429.

This policy is provided as a general reference for our customers and does not constitute legal advice. Businesses handling personal data in Kenya should ensure full compliance with the Data Protection Act, 2019, and may wish to have this policy reviewed by a qualified professional.