Frequently Asked Questions

Browse our Fleet or Tours page, select what you'd like, and fill in the booking form with your dates and details. You'll get a confirmation once your booking is received, and our team will follow up to confirm availability and payment.

For self-drive and standard transfers, a few days' notice is usually enough. For safaris and multi-day tours, especially during peak season (July–October and December–January), we recommend booking at least 2–3 weeks ahead to guarantee your preferred vehicle and dates.

Yes — contact us as early as possible by phone or WhatsApp. Changes and cancellations made with reasonable notice are handled case by case; last-minute cancellations may be subject to a fee depending on the booking type.

We accept M-Pesa directly through the booking flow, along with bank transfer and cash on pickup for select bookings. Corporate accounts can also arrange invoiced billing.

Most bookings require a deposit to confirm your reservation, with the balance due on pickup or before the trip begins. Your exact terms will be shared when your booking is confirmed.

A valid driving license (a Kenyan license, or an International Driving Permit alongside your home license for foreign visitors), a form of ID or passport, and to meet our minimum age requirement — typically 23 years and at least 2 years of driving experience.

Every vehicle in our fleet carries comprehensive insurance. Specific excess amounts and coverage details are explained before you drive off, so you know exactly what's covered.

Vehicles are handed over with a full tank and should be returned the same way. If it's returned with less fuel, the difference is charged at the pump rate plus a small refueling fee.

Yes — our published packages are a starting point. Tell us your dates, group size, and interests, and we'll tailor the itinerary, accommodation level, and pace to fit.

We track your flight status directly, so our driver adjusts pickup time automatically — no need to call and update us if your flight is running late.

Yes — we work with businesses on dedicated fleet arrangements and flexible, invoiced billing. Reach out through our Corporate page and our team will put together a plan for your needs.